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CenturyLink Senior Presales IT Solutions Engineer in WORKS FROM HOME, New Jersey

About CenturyLink

CenturyLink (NYSE: CTL) at http://www.centurylink.com/ is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

This position utilizes understanding of CenturyLink’s target customer business needs and technical requirements, competitive environment and CenturyLink’s global product line and practices to provide a comprehensive solution and SoW to the customer. The Sr. Lead Technical Business Development Manager is accountable for CenturyLink professional services solution strategy for scoping solution and level of effort (LoE), pricing and margins, as well as overall revenue growth, bookings, and profitability. Professional services primarily focus on ITS services portfolio including but not limited to, Cloud and Infrastructure Consulting, Network Consulting, Migration Consulting, Service Management, Custom Implementation and Steady State Operations & Maintenance, Remote Application & Infrastructure Monitoring and Management, Contact Center and Unified Communication Consulting, Application Development, Testing and Management Consulting, Big Data as a Service, and Data Science Consulting practices.

Responsibilities include assisting the sales organization in the identification of potential opportunities for professional services at new prospects as well as existing customers, proposing and closing solutions to new business opportunities, creation and refinement of solutions that include professional services, creation of proposals and RFP responses, Statements of Work, pricing, customer negotiations and transitioning to the delivery teams.

Job Description

Principal Duties (Essential Functions)

  • Work with sales to grow professional services revenue and bookings in accordance with CenturyLink quarterly and annual goals

  • In collaboration with Sales, identify and capture revenue/cross-sell/upsell opportunities for new and existing customers

  • Identify, understand and solve complex professional service requirements and issues faced by customers and prospects

  • Develop services solutions utilizing CenturyLink capabilities and eco system partners’ capabilities

  • Present solutions and approaches effectively to customer and internal executives

  • Communicate effectively with customers, peers, superiors and subordinates

  • Write Statement of Work and pricing negotiations with customers as needed.

Additional Responsibilities:

  • Interface with Sales and account management resources to identify and refine new opportunities

  • Meet with existing customers and new sales prospects to effectively pitch CenturyLink professional services capabilities and proposed solutions

  • Interface with various CenturyLink teams including, Marketing, Procurement, Service Delivery, Legal, Contracts, Billing, Product Management, Engineering etc. as required

  • Educate Sales on professional services and solutions portfolio periodically, such as through brown-bag sessions

  • Attend sales team meetings periodically

  • Contribute to creation of reusable, knowledge artifacts for the professional services team

  • Pre-sales Support

  • Scope and Baseline services requirements

  • Create/Vet proposed solutions and approaches with different internal and external delivery teams

  • Develop Staffing Level of Efforts (LOE) and Resource Requirements utilizing estimation tools and/or facilitating workshops with delivery owners

  • Develop business strategy, risk and profitability matrix for opportunities

  • Develop Statements of Work based on Scope, Requirements and the relevant Service Offering

  • Negotiate appropriate SLA/SLO terms, Financial terms and other operationally material aspects of a SOW

  • Customer Experience

  • Proposal turnaround per commitments made

  • Quality of proposal and completeness of solution

  • System Updates

  • Pipeline inspection and weekly updates to the internal systems of record

  • Updating the team document repositories with appropriate artifacts

  • Updating the professional services administration modules


· Bachelor’s in Computer Science / Information Technology or equivalent experience.

· Minimum 15+ years progressive experience, including 3 to 5 years in consulting/business development, technical management and/or operational experience, also including have 5+ years of pre-sales solution engineer experience in IT space.


· Master’s in Computer Science / Information Technology / Management or equivalent experience.

· Demonstrated level of success in the pre-sales support to consulting and professional services opportunities, as individual contributors

· Industry knowledge of migrations, SLAs, contract terms, service management and reviews, cloud, (SaaS, PaaS, and IaaS) platforms (AWS, Azure etc.) managed hosting, colocation, datacenter operations, ITIL/ITSM and IT Services such as ITO, Design & Transition/Migration, BCDR, Strategic Consulting, ADM, QA, Remote Infrastructure Management etc.


Masters or Equivalent

Bachelors or Equivalent

Alternate Location: US-New Jersey-Jersey City; US-New Jersey-Newark; US-New Jersey-Weehawken; US-New York-New York

Requisition # : 213377

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.