CenturyLink Diversity and Inclusion

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About CenturyLink

CenturyLink (NYSE: CTL) at http://www.centurylink.com/ is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

Key member of the Ops Transformation team who will support our Field Operations and Service Assurance teams with insights gained from analyzing company data. The ideal candidate must have strong experience using a variety of data mining/data analysis methods, using a variety of data tools, building and implementing models, using/creating algorithms and delivering solutions to drive KPI improvements.

Job Description

  • Mine and analyze data from company sources to drive optimization and improvement of product development, and business strategies.

  • Coordinate with various to teams to develop and automate purified data feeds to enable robust model-building practices

  • Analyze data discrepancies and, provide analytical insights of operational results

  • Develop new and creative ideas to drive cost savings and process improvement

  • Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions

  • Develop custom data models and algorithms to apply to data sets to improve complex business processes

  • Develop company A/B testing framework and test model quality

  • Use models to test the effectiveness of different courses of action

  • Conduct end-to-end analysis that includes data gathering and requirements specification, processing, analysis, ongoing deliverables, and presentations

  • Effectively communicate technical and business risks to stakeholders to ensure that the most informed decisions are being made

  • Utilize AI (Artificial Intelligence) and ML (Machine Learning) to implement predictive solutions

  • Must be self-directed and goal-oriented with solid work ethic and accountability 

  • Transfer data mined analytics into executive level business case submissions including justification and expected KPI improvements

  • Work effectively within tight deadlines and firm schedules

  • Work effectively on a team as well as a self-driven individual to do research and develop cutting edge and effective solutions for the business

  • Utilize strong knowledge of Field Operations hardware and daily processes coupled with data mining to predict and implement automated solutions


  • SQL / MySQL / Oracle or general database querying

  • Experience using statistical computer languages (R, Python, Cypher, OBIEE, HIVE, etc.) to manipulate data and draw insights from large data sets

  • Familiarity with data visualization/presentation, and work flow automation techniques

  • Knowledge of a variety of machine learning techniques; clustering, decision tree learning, artificial neural networks

  • Familiar with a diverse set of tools and languages such as Spark, Splunk, Tableau, PowerBI, NiFi and Flink

  • Knowledge of Field Operations processes, procedures, systems and daily required functions

  • Proficient with Microsoft Office suite (PowerPoint, Excel, Word, Access)

  • Strong background in science or engineering including masters-level specialization in modeling or optimization or data science

  • Proven ability to solve complex technical and operational issues across multiple functional organizations


Bachelors or Equivalent

Masters or Equivalent

Alternate Location: US-Work From Home-Work At Home

Requisition # : 213573

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.