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Job Information


CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

As an integral member of the Tier II group, the IT Systems Engineer II provides advanced Tier II support of a nationwide diverse fiber optic OTN/DWDM transport backbone, as well as two (2) geographically, separated Network Operation Centers (NOC). The position serves as the NOC primary point of contact (POC) for problem escalations to include troubleshooting network devices, tools, and data services. The Tier II Engineer will interact with Network Provisioners and/or equipment vendors to identify and develop the solution of escalated troubles. The Tier II Engineer is expected to provide accurate documentation such as SOPs, Training Modules, Reports and Project Narratives. The position requires a high-level understanding of Layers 1/2 inter-dependences and Transport proficiency.

The network is expected to sustain continual growth to include additional sites and customers across the life of the program and the ITSE responsibilities continue to grow as new customers are added to the network.

Job Description

  • Perform Transport, IP, and Network Management functions in engineering and operations environment and operates as technical lead on problem escalations. Serves as the first level of escalation to Tier 1 NOC personnel on Transport related issues

  • Serves as technical POC and Lead for Provisioning, Configurations, and TTU. Interface with Network Provisioner and configuration managers for requirements, designs, and any other information needed to perform tasks

  • Performs advanced diagnostics using software and hardware tools to determine network status and optimize network performance

  • Assist provisioning, configurations, and TTU tasks by supporting new system/circuit activations or deactivations as driven by customer requirements

  • The ITSE II works closely with Provisioner in implementing system requirements to provide connectivity for TDM (DS-1, DS-3), SONET (OC-12/48/192), OTN, IP, and DWDM paths

  • Provide technical guidance, direction, and training to junior technicians with emphasis on Transport equipment

  • Create technical operational documentation and SOP for Transport discipline supporting the NOC

  • Create and maintain Circuit Layout Records (CLR), Network Diagrams, and other supporting documentation. Review and provide feedback or updates to network as-built, Engineering Development Plans (EDP), and configuration management drawings

  • On-call after hours/on-call support as required

  • Junior Technical to Network Provisioner and ITSE III: receive technical guidance and mentorship

  • 85% Initial travel is required


  • Bachelor’s degree in an Information Technology field and 5 years experience required or seven years of applicable work experience.

  • The individual is required to keep up with the high demand for the position

  • Firm knowledge of SONET, OTN, DWDM, and IP, as well as a high level of proficiency in troubleshooting service troubles in this arena, is required

  • Experience with Ciena and Infinera Optical equipment and software is required. Long haul optical equipment certifications and training are highly desired

  • Demonstrates a high-level of proficiency in IP technical discipline. Able to operate and accomplish the technical task with minimum guidance. Proficient knowledge of common network architectures for routing, switching, and security technologies are required

  • Familiar with the uses of Transport management tool and network management protocols, including but not limited to One-Control, Node Manager, Site Manager

  • Security+ or equivalent IAT/IAM/IASAE Level 2 of DoD 8570.1 is required.

  • JNCIA or CCNA is preferred

  • Firm knowledge of the encryption devices KG-175G/D, KIV-7M, KG-340

Other Requirements

  • This position requires a Top Secret/SCI clearance

  • Expected to work in a shift environment in support of 24x7 operations

  • Up to 15% travel can be expected due to possible deployments to lab facilities and other NOC locations (85% initial on the job travel should be expected)

Alternate Location: US-Colorado-Colorado Springs

Requisition # : 211361

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.