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CenturyLink Bilingual Verification Representative in TARBORO, North Carolina

About CenturyLink

CenturyLink (NYSE: CTL) at http://www.centurylink.com/ is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

This is a Bilingual Position.

English and Spanish Fluency is Required.

The Verification Representative handles incoming and outgoing calls and validates customer registrations for offender calling programs.

Candidates need to possess strong customer service skills, be PC literate with call center experience, and be able to work any shift.

New employees will work 12 noon to 8:30pm after initial training.Seniority dictates hours.

Job Description

  • Candidate needs to be PC literate with call center experience and strong customer service skills.

  • Candidate handles incoming and outgoing calls and validates customer registrations for offender calling programs.

  • Hours 1130AM - 830PM(eastern).

  • Must be able to work any shift; seniority dictates hours.

Qualifications

Minimum Qualifications

  • Strong Customer Service experience is required

  • Computer Literate.

  • Ability to work shift work.

  • Must be able to work any shift; seniority dictates hours.

Preferred Qualifications

  • 2 years of customer service experience and Citrix experience.

Education

High School Diploma or Equivalent

Alternate Location: US-North Carolina-Tarboro

Requisition # : 216681

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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