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CenturyLink Senior Engineer (Network/ Data Engineering) - Tier 4 in SINGAPORE, Singapore

CenturyLink (NYSE: CTL) at http://www.centurylink.com/ is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information

Job Summary

Reporting to: Manager, Data Engineering (Service Management)

Working Hour: Monday – Friday (0900 hour to 1800 hour)

(Weekend/ after office hour support is required based on assignment)

Description/ Position Summary:

This Senior Engineer is in Data Engineering Tier 4, Financial Service Support Group. The team’s given Mission Goal is to Drive Digital Delivery Support Model, to Drive Operational Excellence “to get Day 1 Right” and Continuous improvement for an outstanding customer experience

He/ She has in depth knowledge on Data Engineering in LAN and WAN Networking Technology and preferable with Telecommunication Transport Technology. He/ She possesses Professional / Expert certification and hands-on experience in Router Technology on Switching-Routing Protocol, Security and Firewall Services. He / She to be Team Player, Dedicated, Committed, Meticulous, and Very Customer focused to ensure any of team/his activities not causing any Unexpected Outage

Job Description

Position Objectives:

  • Maintain network stability through Optimum Network Configuration with Proactive Management Capabilities and Full Compliance to Customer Technical Specification and Design

  • Capable to do advanced troubleshooting, timely resolution of customer incidents, Identify and Prepare Proactive maintenance

  • Deliver superior customer service through professional, comprehensive, take ownership provide timely communication for all Requests

  • Focus on Zero Unexpected Outage to improve Customer loyalty and Net Promoter scores rating.

  • Support the Financial Service Desk, Technical Service Engineer, and Customer Service Support and take active parts in the regular Service Reviews.

  • Ensure timely response, escalation, and resolution to promote the rapid restoration of services for all incidents

  • Through review and approval, ensure methodical and successful execution of customer change requests

  • Work with the Account team to build a strong client relationship and in new growth opportunity

Essential Duties:

  • Dedicated and willing to work after office hour and weekend

  • Conduct Network Audit

  • Execute Remediation based on Global Change Management Process

  • Provide Proactive Quality Audits of New Implementations (“Transition to Support”) –

  • Identify, resolve, and/or escalate network issues according to procedural documentation and training

  • Creative problem-solving to identify the source of problems

  • Create or update documentation including network diagrams, procedures, and policies to ensure consistent support of customer environments

  • Through customer consultation, realize growth opportunities for production customer environments.

Qualifications

  • 8 Years of Routing, Firewall and Network with LAN and WAN preferably with Telecommunication Technology experience

  • Bachelor’s degree or equivalent education in related fields

  • Professional / Expert Certificates of training in associated fields/equipments

  • Hands On Cisco and Juniper Switch / Router, Window, Linux and Various Operating Systems support experience in Cloud, Enterprise, IT or service provider environment

  • Experience diagnosing complex issues through packet capture analysis (Wireshark, tcpdump, snoop, Sniffer Pro)

  • Netwrk hardware and software such as Cisco, Juniper, and Arista.

  • MPLS Netwrks, VRF, and Multicast routing.

  • Ruting protocols such as BGP, EIGRP, RIP, and OSP

  • Hands on experience with one or more of the following:

  • Multicast ruting

  • PIM

  • IGMP

  • Netwrk and Systems hardware platforms

  • Cisco routers and Switches (6509, 7609, 12000, IOS XR)

  • Juniper Routers and Switches (EX, MX, QFX)

  • Alcatel

  • Arista Switch (7124S)

  • Blade Switch (G8124)

  • Corvil Network Latency Management

Education

Bachelors or Equivalent in Computer Science or Information Systems

Requisition #: 213867

EEO Statement

No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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