CenturyLink Senior Engineer (Network/ Data Engineering) - Tier 4 in SINGAPORE, Singapore
CenturyLink (NYSE: CTL) at http://www.centurylink.com/ is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information
Reporting to: Manager, Data Engineering (Service Management)
Working Hour: Monday – Friday (0900 hour to 1800 hour)
(Weekend/ after office hour support is required based on assignment)
Description/ Position Summary:
This Senior Engineer is in Data Engineering Tier 4, Financial Service Support Group. The team’s given Mission Goal is to Drive Digital Delivery Support Model, to Drive Operational Excellence “to get Day 1 Right” and Continuous improvement for an outstanding customer experience
He/ She has in depth knowledge on Data Engineering in LAN and WAN Networking Technology and preferable with Telecommunication Transport Technology. He/ She possesses Professional / Expert certification and hands-on experience in Router Technology on Switching-Routing Protocol, Security and Firewall Services. He / She to be Team Player, Dedicated, Committed, Meticulous, and Very Customer focused to ensure any of team/his activities not causing any Unexpected Outage
Maintain network stability through Optimum Network Configuration with Proactive Management Capabilities and Full Compliance to Customer Technical Specification and Design
Capable to do advanced troubleshooting, timely resolution of customer incidents, Identify and Prepare Proactive maintenance
Deliver superior customer service through professional, comprehensive, take ownership provide timely communication for all Requests
Focus on Zero Unexpected Outage to improve Customer loyalty and Net Promoter scores rating.
Support the Financial Service Desk, Technical Service Engineer, and Customer Service Support and take active parts in the regular Service Reviews.
Ensure timely response, escalation, and resolution to promote the rapid restoration of services for all incidents
Through review and approval, ensure methodical and successful execution of customer change requests
Work with the Account team to build a strong client relationship and in new growth opportunity
Dedicated and willing to work after office hour and weekend
Conduct Network Audit
Execute Remediation based on Global Change Management Process
Provide Proactive Quality Audits of New Implementations (“Transition to Support”) –
Identify, resolve, and/or escalate network issues according to procedural documentation and training
Creative problem-solving to identify the source of problems
Create or update documentation including network diagrams, procedures, and policies to ensure consistent support of customer environments
Through customer consultation, realize growth opportunities for production customer environments.
8 Years of Routing, Firewall and Network with LAN and WAN preferably with Telecommunication Technology experience
Bachelor’s degree or equivalent education in related fields
Professional / Expert Certificates of training in associated fields/equipments
Hands On Cisco and Juniper Switch / Router, Window, Linux and Various Operating Systems support experience in Cloud, Enterprise, IT or service provider environment
Experience diagnosing complex issues through packet capture analysis (Wireshark, tcpdump, snoop, Sniffer Pro)
Netwrk hardware and software such as Cisco, Juniper, and Arista.
MPLS Netwrks, VRF, and Multicast routing.
Ruting protocols such as BGP, EIGRP, RIP, and OSP
Hands on experience with one or more of the following:
Netwrk and Systems hardware platforms
Cisco routers and Switches (6509, 7609, 12000, IOS XR)
Juniper Routers and Switches (EX, MX, QFX)
Arista Switch (7124S)
Blade Switch (G8124)
Corvil Network Latency Management
Bachelors or Equivalent in Computer Science or Information Systems
Requisition #: 213867
No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.