CenturyLink Network Architect in SINGAPORE, Singapore
CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customer’s trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
Reports to: Director Technology Consulting, APAC
Position Objective/ Summary:
The principle objective of the role is to lead or participate in the design and implementation of complex Network Solutions including Managed Network Services and non-standard Managed Network Services “Custom” NOC, SD-WAN, SIP / SBC solutions, staff augmentation, and custom network professional services offerings that achieve the client’s business needs and goals. The Network Architect is responsible to provide consultative technical expertise from the sales to implementation cycle which includes the preparation and presentation of detailed designs and configuration blueprints for complex managed solutions.
Presenting our vision to clients, support for optimization of Network Solutions strategy and design, and driving additional revenue through collaboration with the sales organization;
Determine client requirements and provide designs for complex Network Solutions including Internet, MPLS- IP VPN, SD-WAN, Broadband, Ethernet, Wavelength, CDN, Vyvx Video Service solutions;
Understand the customer’s business challenges, perform consultative, solutions-based design for business clients who desire outsourced infrastructure options to enhance their own technical capabilities;
Perform detailed configuration workshops to qualify and engineer complex managed solution to ensure the underpinning technology concepts are relevant for solution execution. These may include Network Management outsourcing opportunities, platform or architecture changes, consulting assessment and complex migrations and Project Management.
Responsible for coordinating and leading technology configuration workshops for customer design and configuration signoff of complex solutions;
Analyze and determine strategies for system implementations and migrations;
Creation of detailed design and configuration blueprints for complex managed solutions including validation and standardization of the conceptualized solution to ensure operability, delivery, and revenue acceleration;
Provide post-sale support to installation personnel as needed to clarify service expectations; including providing diagrams, verbal explanation, and written documentation;
Work on Post Sales Engineer activity by adhering to the design process during pre- and post-sales design activities for complex managed solutions;
Develop, implement, and maintain best-practice standards, policies, procedures, and associated training plans to ensure optimal daily operations are maintained;
Responsible for maintaining collaborative relationships with key engineering, sales, and operational organizations.
At least 5 years’ experience in Managed Networking and staff augmentation or equivalent expertise;
At least 2 years’ experience coordinating large to very large and complex solution development engaging multiple resources and design elements;
At least 2 years’ experience project management or similar exposure
Must have the necessary business acumen to discuss business needs and challenges with customer “C” level executives;
Must have the technical knowledge and background to feel comfortable in a technical discussion with senior customer IT leaders and staff. Experience in requirements gathering, due diligence, solution development, financial costing, SOW and proposal generation activities unique to large, complex opportunities and consulting engagements is key to success in this position.
Comprehensive and working knowledge on Network Management, Hosted / Managed Services, SIP, SD-WAN, Data Security, networking standards and typical transport architecture;
Experience creating Statements of Work, cost modeling, proposals, working with 3rd party contractors;
Experience performing needs assessments and making recommendations based on the discovered needs;
Understanding key components of Network implementation architecture and best practices;
Familiar with ITIL and PNP practices and procedures, able to describe value to customers;
Ability to document solution components in a timely manner while ensuring acceptable level of detail, data integrity, and accountability;
Ability and willingness to share knowledge and expertise among various organizations within the company;
Ability and willingness to take the initiative to facilitate teamwork within the various organizations of the company to serve the customer;
Capability to schedule time with flexibility to handle varying workload, and still meet tight deadlines;
Ability to multi-task and work multiple projects simultaneously;
Must be available to travel for internal and external meetings / presentations;
Proficiency in Microsoft Office, MS Project and Visio;
Strong organizational, interpersonal, written, presentation and communication skills;
Strong customer relationship management skills;
Bachelors or Equivalent in Computer Science
Masters or Equivalent in Computer Science
Requisition #: 210510
No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.