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CenturyLink Fiber Sales and Retention Manager - Seattle, WA. in SEATTLE, Washington

About CenturyLink

CenturyLink (NYSE: CTL) at http://www.centurylink.com/ is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

As part of our nationwide focus on fiber investment, we are looking for local leaders to drive all aspects of our growth, including local sales, customer retention, operational alignment and overall success of our fiber business. This decision reinforces our focus on our fiber assets, supports revenue growth for the company, and furthers CenturyLink’s vision as the best broadband provider to residential customers.

Job Description

The Fiber Sales and Retention Manager is responsible for:

  • Coordinating the overall sales performance and customer retention efforts across all CenturyLink departments, our partners and external entities.

  • Constantly improving both unit sales and revenue per subscriber through innovation and best in class processes, as well as both conventional alternative media and awareness tactics.

  • Work in partnership with all consumer and small business sales channels, including contact center, field sales and digital team to develop and implement local tactics, as well as provide feedback on comprehensive sales programs.

  • Managing a local expense budget for local sales, marketing, retention and community / partnership investments.

  • Leveraging corporate sales and retention tools and adapting to the local market.

  • Assembling playbooks that detail the ownership, timelines and success metrics and execution hand offs.

  • Communicating success metrics and overall investment progress

  • Conducting regular calls to update progress, log issues and identify gaps.

  • Distributing regular communications on results, business case metrics and other insights.

  • Developing integrated program plans that account for multiple project deliverables and proactively identify critical impediments to meeting project objectives.

  • Conducting regular team meetings to enhance teamwork and communicate overall construction, sales, customer service and operational updates

  • Coordinating projects and programs across multiple business groups to ensure timely delivery of objectives.

  • Evaluating CenturyLink’s ability to deliver new products, services and technologies within budgetary and scheduling guidelines

  • Communicating program status, risks and issues to leadership, and presenting options and recommendations.

  • Managing customer communications.

  • Implementing local marketing and sales tactics

  • Interfacing with local leaders and representing the company as a “brand ambassador” across the community.

  • Constantly improving the overall customer experience.


  • Bachelor’s Degree in a related field (Business, Communications, or similar) or equivalent work experience

  • M.B.A Preferred

  • Thorough understanding of residential broadband, voice and video service solutions, with specific knowledge of the fiber broadband service.

  • Five to seven years of sales experience across all consumer oriented channels (centers, digital, field).

  • Experience developing and leading retention efforts and identifying target customers.

  • Demonstrated professionalism and ability to work independently with minimal supervision.

  • Highly collaborative personality with an ability to work cross-functionally and a desire to find win-win solutions

  • Extensive experience with sales tracking and measurement tools, such as Sales Force, as well as project management tools and methodologies.

  • Ability to identify trends, assess knowledge gaps and communicate recommendations for improvement to a leadership audience

  • Strength in creating and delivering consulting-level project plans and presentations

  • Action-oriented and creative thinker who can focus on detailed implementation and execution

  • Outstanding organization and time management skills; a proven ability to manage multiple initiatives independently in a dynamic environment

  • Ability to effectively operate within diverse and cross-functional groups

  • Ability to travel when needed


Bachelors or Equivalent

Alternate Location: US-Washington-Seattle

Requisition # : 216012

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.