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CenturyLink Network Technician - Salem, OR in SALEM, Oregon

About CenturyLink

CenturyLink at http://www.centurylink.com (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

Taking it to another level connecting our customers to the Power of the Digital World! Are you willing to learn new technologies, provide friendly and knowledgeable solutions to our customers? Join our team as a Technician providing excellence in servicing the customer, selling our products and integrated communications services. What are the advantages to joining our dynamic technical team? Here are just a few; paid training, tuition assistance available, tools, test equipment and a company vehicle to perform your job. You will also have rapid progressive earning potential and advancement opportunities.

Job Description

You will work on these types of telecom services: POTS, Design Services, Broadband, Central Office, Cable Repair / Maintenance / Installation and Maintenance.

  • Offer suggestions with our customers regarding the exceptional products and services available to our customers to get the most for their communication needs

  • Personally represent CenturyLink as a full-throttle, next-generation Communications Company.

  • Deliver the future of voice, data, internet, entertainment, and cloud services to our customers.

  • Serve the customer at all levels. Provide the customer with the best customer service. Foster excellence in customer relationships.

  • Convey a positive, professional appearance and demeanor when communicating the company’s products and service options to our customers.

  • Make decisions as to the type of repair required at the customer premise. Determine whether to repair or replace equipment as needed.

  • Install, provision and maintain Central Office equipment including, but not limited to subscriber loop carrier systems, DSL, GPON, POTS, digital and optical muxes.

  • Inspect customer premises to determine the appropriate method of installation or repair.

  • Work closely with the dispatch center for work assignments and service orders.

  • Carry out all work in the safest possible manner.

  • Be prepared and enjoy working outside in all types of weather conditions.

  • Assist other technical personnel in the field when requested.

  • All other duties as assigned.

Qualifications

Experience within the last 5 (five) years installing, maintaining, repairing and/or testing any of the following residential or small business broadband products: high speed internet, phone lines, home theatre, wireless networks, cable TV, satellite TV, sound/audio installs, closed circuit TV, security alarm or fire alarm systems.

  • Experience cabling (CAT5 or Coax) various electronic components (e.g., routers, TVs, gaming consoles, stereo systems and home entertainment systems).

  • Experience working in teams, or alone, problem solving, diagnosing, and repairing maintenance conditions in Central Office equipment.

  • General experience in testing and turning up DSL, and Carrier Systems.

  • Valid driver’s license, with a satisfactory driving record.

  • Ability to demonstrate knowledge of computer operating systems to install and repair customer networking products.

  • Full participation and successful completion of paid classroom training.

  • Willingness and drive to continually keep up with changes in broadband technology and CenturyLink product offerings.

  • Best in class customer service skills to develop strong relationships with CenturyLink customers.

  • Strong communication skills – ability to explain technical issues to customers clearly.

  • Ability to handle multiple issues simultaneously, with a positive, upbeat attitude.

  • Highly motivated technician, with a proven record of outstanding productivity.

  • Ability to analyze and troubleshoot technical and practical issues daily.

  • Flexibility and ability work individual or as team as customer needs dictate.

Preferred Job Qualifications:

  • Pprefer 24 months experience within the last five years installing, repairing/maintaining, and testing residential/small business telecommunication service (POTS and DSL), including Design Services.

  • At least 12 months of experience within the last five years with GPON/HSI/Access Line installation and repair.

  • Prefer 24 months experience within the last five years maintaining/repairing and testing copper and/or fiber optic cable in an underground, aerial, or buried environment.

  • Prefer 24 months of experience within the last five years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles.

  • At least Twelve (12) months experience within the last five (5) years provisioning and maintaining DSO, DS1/T1, DS3/T3, DSL and ISDN circuits or services.

  • Ability to read, review, interpret and understand technical documents (e.g., schematics, drawings, blueprints, layouts).

  • Prior Customer Service experience.

  • Ability to recognize and identify sales opportunities that meet the needs of customers and the company, including promoting and closing sales of products and services.

  • Prior experience working on a computer in a Windows-based system and with Microsoft Outlook.

  • Prior experience using a body belt and safety straps.

Physical Requirements:

  • Ability to perform strenuous physical activities, including but not limited to, lifting and/or moving up to 75 pounds and working aloft.

  • Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).

  • Ability to bend, stand, sit, crawl, climb and lift throughout the day as the job requires it.

  • Ability to climb and work at varying elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.

  • Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes).

Other:

  • Selected candidate is required to remain in the position for a minimum of 30 months (Time in Title) and 18 months (Time in Location).

Education

Alternate Location: US-Oregon-Salem

Requisition # : 213217

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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