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CenturyLink Senior Network Analyst in POZNAN, Poland

About CenturyLink

CenturyLink at http://www.centurylink.com/ (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Purpose of Position

The Hosting Network & Security Engineer is a technical specialist working as part of a Hosting Network Operations team. They will provide superior support to the CenturyLink Managed Network Clients in a complex network/hosting solutions environment. The Hosting Network & Security Engineer will review, approve and execute change requests to ensure successful change management. They will troubleshoot systems and incidents to provide maximum availability and optimal Mean-Time-To-Repair.

The candidate will be qualified to a CCNP/JNCIS level or a similar proven track record of experience.

The hours worked are a 40 hour week Tuesday to Saturday OR Sunday to Thursday with flexibility to perform one of the following shifts 07:00-16:00, 07:30-16:30 or 08:00-17:00 .

Position Summary

  • Resolving first, second and third level support problems; 75% of which will be resolved without escalation.

  • Involved in the planning, reviewing and execution of client change requests within SLO.

  • Working closely with Tier 4 to proactively improve customer and infrastructure via problem management and project work.

  • Maintain, troubleshoot and co-ordinate replacement of faulty hardware.

  • Daily review and action of open cases; updating the customer and Operations Manager on current cases and their status as appropriate.

  • Working with 3rd party vendors to troubleshoot complex issues.

  • Create, update and maintain the Network knowledge base and documentation repository.

Minimum Technical Requirements

Detailed working knowledge of a range of networking and security technologies, including: Cisco & Juniper switches and routers, Check Point and Cisco ASA, F5 Big-IP load balancers, Palo Alto & Fortinet.

Able to demonstrate understanding of key networking concepts, including: TCP/IP, Layer 2 and layer 3 switching and routing, Routing protocols such as BGP and OSPF, Security solutions such as firewalls, IDS/IPS, VPN, and SSL Certificates & Load balancing best practices. In-depth troubleshooting and strong analytical skills.

Preferred Requirements

  • Knowledge of other network and security technologies, including: Palo Alto, A10, ACI/SDN.

  • Knowledge of other network and security services: DDos, Cloud Services.

  • A degree in IT or equivalent proven experience in technical support roles for high-availability data centre infrastructures.

  • ITIL accreditation

  • Experience of using Ticket Management tools.

  • Supportive and committed team player.

  • Ability to work under pressure.

  • Positive and Pro Active attitude.

Alternate Location: PL-Poznan-Poznan

Requisition #: 216923

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location.

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

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