CenturyLink Talent Development Consultant in MONROE, Louisiana
CenturyLink (NYSE: CTL) at http://www.centurylink.com is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
We are currently looking for a Talent Development Consultant in Monroe, LA to assist with training our COR (Customer Order Resolution) team training! Although this is the primary focus, this individual may assist with other trainings as needed.
• Under limited supervision conducts a variety of training programs supporting processes, products, systems, and/or methodologies.
• Maintains records of training activities and employee progress.
• Researches, analyzes, and recommends appropriate training programs.
• Demonstrates effective facilitation skills.
• May perform on the job training support activities.
• Identifies, selects, or adapts training courses, tools and/or training aids to intended audience.
• Develops relationship with assigned internal customers to establish ongoing consideration of training effectiveness and efficiency.
• Evaluates effectiveness of training programs by reviewing team resources; including Level 1 feedback, facilitation observations; etc
Essential Job Functions:
Coaching sales professionals to improve knowledge and skills
Participate on cross functional teams to improve programs, processes, etc.
Support internal initiatives
Deliver programs to fulfill client needs
Facilitate training on a select number of topics to specified level of the organization
Preferred Qualifications & Skills:
Knowledge of the applicable channel's business processes, product set, pricing, ordering and billing systems with basic skills.
Demonstrated skills in effectively conducting training in the following forums: one-on-one, classroom or virtual learning utilizing web conferencing tools, Adobe Connect, and other tools.
General understanding of how to use effective coaching techniques.
Foundation knowledge of how to read analytics reports.
Good time management skills and ability to prioritize appropriately.
Previous sales experience is preferred
Bachelor's degree or equivalent education and relevant experience.
2 - 4 years of related experience
Must be able to travel 25% of the time
Bachelors or Equivalent
Alternate Location: US-Louisiana-Monroe
Requisition #: 216538
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.