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CenturyLink Telecommunications Specialist- Federal (AP2) in MCLEAN, Virginia

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Description

  • Will provide specialized VTC support to executive level customers and special events. The operator will serve as a member of the video operations support staff, providing assistance to VTC customers

  • Provide VTC scheduling assistance to customers

  • Setup and monitor MCU based conferences

  • Assist customers with connecting to conferences

  • Provide email and telephone support to the VOC as needed

  • Coordinate with distant end users to ensure successful videoconferences

  • Instruct users in the operation of the VTC user control panel and all other end user VTC equipment

  • Performs VTC technical assistance to local users on an as needed basis

  • Provide recommendations to management on improved equipment reliability and conference quality

  • Provide daily, weekly and monthly reports to management

  • Position entails shift work. This position is a day shift of hours approximately 9:30AM-6:00PM Monday-Friday, however the candidate must be willing to work all shifts, days - evening - night shift

Qualifications

  • Active TS/SCI with Poly Required

  • One (1) year of college in a computer field and three (3) years of directly related experience, or any equivalent combination of education or experience for a total of four (4) years. Progressive relevant training and/or certification in appropriate discipline may be substituted for one (1) year of the education or experience requirement

  • Skills & Experience:

  • Attention to detail

  • Must be willing to work shifts

  • Proficiency in Microsoft Office

  • Must possess excellent problem solving skills to troubleshoot complex VTC problems

  • Self-starter with the ability to work as part of a team or independently with minimal supervision

  • Professional oral and written presentation skills

  • Professional appearance is a must

  • Polycom VTC and CISCO/Tandberg VTC experience.

JWICS VTC and Scheduler experience

Alternate Location: US-Virginia-McLean

Requisition # : 210864

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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