CenturyLink Diversity and Inclusion

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Job Information


CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

The Sr. Database Administrator will be part of the Contact Center Federal Operations Group (CCFOG), which is responsible for all the aspects of database administration on the FEDRAMP production environment. The responsibilities include maintenance and tuning of database infrastructure and customer environments as part of a managed CenturyLink solution. Daily responsibilities include providing top level escalation support for Contact Center Federal Operations Engineers as well as customers that reside in the FEDRAMP production environment. He or she will also be responsible for installing and implementing High availability database environments, trouble ticket handling and troubleshooting of highly critical production environment with 99.999% uptime. He or she will also be involved in database performance tuning, implementing backup solutions and capacity planning. This person will work closely with application, systems operations and engineering teams.  The Administrator will be working mainly majority with Postgres and Microsoft SQL databases on Linux /Windows in an AWS environment.

Job Description

  • Maintain 99.999% availability for all Contact Center Database products and infrastructure

  • Interface with other CCFOG engineers as well as technology management organizations to improve and implement process, procedures and automation.

  • Pro-active and reactive performance analysis, monitoring, troubleshooting and resolution of issues.

  • Provide 24x7 escalation support for Postgres and MS SQL environments and for assigned account(s).

  • Participating in an on-call rotation schedule.


  • US Citizen required

  • Ability to obtain a government trust suitability clearance

  • Documenting the support procedure, change requests

  • Strong listening and communication skills.

  • Understand company policies and procedures

  • Work closely with other teams within company and with customer.

  • Quick learner and Self-starter - can quickly learn different features/technologies that customer need in their environment without much supervision.


Bachelors or Equivalent in Computer Science

Alternate Location: US-Arizona-Phoenix; US-Colorado-Denver; US-Colorado-Littleton; US-Virginia-Ashburn

Requisition # : 211253

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.