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CenturyLink Lead Procurement Manager in LITTLETON, Colorado

About CenturyLink

CenturyLink (NYSE: CTL) at http://www.centurylink.com/ is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

The Lead Procurement Manager will be part of the Indirect Procurement Team and responsible for sourcing, contract negotiations, contract lifecycle management, supplier performance reviews and category analysis in support of the acquisition of services for CenturyLink’s Support Centers /Contact Centers Agreements for the Sales, Care and Retention Business Units.

  • Professional Services / Tele-Sales Professional Services for:

  • Strategic Partner Centers (across multiple lines of business - CARE, Retention, Outbound, etc.)

  • 3rd Party Performance Management Service Providers

Job Description

Manages the relationship cycle with CenturyLink suppliers. Negotiates and renegotiates new and existing agreements. Prepares scope documents, communications plans and contract awards. Actively partners with our internal customers/stakeholders, other supporting functions and legal teams. Collaborates with stakeholders to develop and execute negotiation strategies that include optimal targets for pricing, service, and quality.

  • Makes decisions according to CenturyLink’s Policies and Processes while applying Procurement Best Practices. These decisions require consistent recognition of a wide range of complex, specialized issues, problems and opportunities across the Company’s negotiation and purchasing of indirect categories. Steadily identifies the need for and collects information to better understand categories, requirements, issues, and opportunities.

  • Responsible for category strategy and developing process improvement efforts aimed at reducing the total cost of ownership and driving overall savings objectives. Improves on time/quality performance, settles vendor disputes, and builds alliances and relationships with strategic vendors.

  • Applies project management experience in creating and managing multiple project schedules for significant internal and external customer facing projects. Proactively sets expectations and holds self and others accountable for meeting milestones.

  • Manage RFQs/RFIs/RFPs; this position works with stakeholders to develop RFP questions, vendors to be included, compiles responses, creates scorecard, leads evaluation discussion, leads finalist meetings, and develops Statement of Work and Performance Guarantees.

  • Strong contract experience and contract knowledge is key including the ability to assist (when needed) CenturyLink Attorneys and Business Units with supplier performance or contract issues (provide contract history, supplier notifications and development of action plans).

  • Multi-tasks and able to prioritize project work load and category portfolio for the given fiscal year.



  • Bachelor's degree or equivalent education and relevant experience

  • Minimum 10 plus years of related experience or 4 plus with a Master’s degree.

  • Demonstrated communication and project management skills working with cross-functional teams.

  • Advanced experience in contracting (drafting agreements and negotiating terms)

  • Advanced experience in conducting RFPs and a strategic sourcing process

  • Intermediate Microsoft office experience, intermediate in Excel and PowerPoint preferred

  • Comfortable with several different procurement and contract systems such as SAP, SAP Ariba, Oracle, etc.Preferred:

  • Subject matter expert in Professional Services Category with an emphasis on Contact Centers / Strategic Partner Centers, but with broad knowledge in several Indirect categories.

  • Master’s degree or J.D.

  • Experience managing supplier relationships for an assigned set of products and/or services including regular supplier performance reviews and discussions.

  • Strong to expert knowledge of procurement and contract systems such as SAP, Ariba, Oracle, etc.

  • Strong to expert knowledge in contract experience and contract knowledge including the ability draft MSA, SOWs, misc. contracts (Order Forms, Termination Letters, Letters of Intent)


Alternate Location: US-Colorado-Broomfield; US-Colorado-Denver; US-Colorado-Littleton; US-Louisiana-Monroe

Requisition # : 212764

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.