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CenturyLink SUPV FIELD OPS SUPPORT II in LA CROSSE, Wisconsin

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

The Supervisor Field Operations Support is responsible for the supervision, coaching, development and performance management of Dispatchers and/or Load Specialists. They develop and streamline work force plans & schedules to align key processes with valid customer expectations and requirements.

This job supports the designated hours of the location, i.e. 6am -7pm, 6am -930pm local time, The coverage is seven days a week on a rotational basis, and also has duty rotation. There is occasional travel for meetings throughout the year.

Job Description

  • Assures dispatchers are completing work in a timely & efficient manner.

  • Documents, audits productivity and quality of their subordinates.

  • Addresses performance issues within both union and/or non-union environments and ensuring compliance to established policies & procedures.

  • Leads and supports installation and repair processes using technical knowledge, effective communication skills, management tools, and quality process interventions.

  • Addresses escalations on customer service tickets.

Qualifications

  • 5 years experience in Customer Service or related fields

  • Ability to act unilaterally, with some decision making required

  • Excellent interpersonal skills with strong oral and written communication skills

  • Above average leadership skills to motivate and direct a medium to large workforce

  • PC computer skills-Windows applications.

  • Understanding of Quality processes and ability to apply it to real life situations

Preferred Qualifications

  • Knowledge of Dispatch systems / Dispatch concepts and supporting systems

  • Technical knowledge of outside and inside plant operations

  • Knowledge of Global Ops systems and client server applications

  • BS degree/Technical degree in Engineering, Telecom, Business, Education

  • Previous supervisory experience

  • Ability to work in a team environment

Alternate Location: US-Wisconsin-La Crosse

Requisition # : 211980

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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