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CenturyLink DISPATCH SPECIALIST I in LA CROSSE, Wisconsin

About CenturyLink

CenturyLink at http://www.centurylink.com (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

A Dispatch Specialist at CenturyLink is responsible for monitoring workflow and load for technicians and for evaluating and reassigning work as needed. You will provide updates and status information on the progress of work and escalating as appropriate.

Job Description

  • Monitor workflow and load to qualified technicians, evaluating and reassigning work as needed.

  • Provide updates and status information on the progress of work, escalating as appropriate.

  • Read and analyze service orders and repair tickets ensuring they are processed accurately.

  • Work with other departments to facilitate completion of orders and proper processing.

  • Communicate with residential and/or business customers on appointments and order/repair status.

  • Respond to incoming calls and chats to maintain appropriate service levels.

  • Ability to work varying shifts and hours including possible mandatory overtime and holidays.

Qualifications

  • Ability to work varying shifts and hours including possible mandatory overtime and holidays.

  • Position requires customer contact and the ability to effectively communicate over the phone with customers to assess and evaluate customer needs in an efficient and successful manner.

  • Proven ability to work with internal and external customers.

  • Demonstrated interpersonal communication skills for communicating CenturyLinks' products and services to customers.

  • Basic PC skills in a Microsoft Windows environment

  • Strong written and verbal communications skills

Preferred Qualifications:

  • Minimum of 6 months experience in customer support and/or call center environment

Alternate Location: US-Wisconsin-La Crosse

Requisition # : 211906

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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