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CenturyLink Operations Technician II - Federal in HERNDON, Virginia

About CenturyLink

CenturyLink (NYSE: CTL) at http://www.centurylink.com/ is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

The Operations Technician (NOC Environment) will work in a challenging, hands on environment supporting the Department of Homeland Security (DHS), and other specialized customers in support of National Cyber Protection System (NCPS) initiatives. The ideal candidate for this role must be able to communicate effectively with peers, and customers

Job Description

  • Responsible for Fiber Maintenance including installation, splicing, and testing of all fiber optic cable within multiple program networks.

  • Hands on technical support of routers, switches, servers, and firewalls in a Data Center and office environment.

  • Network troubleshooting and fault analysis; hardware troubleshooting and repair.

  • Develop and follow a MOP and anticipate problems, and proactively take corrective action.

  • Trouble ticket generation and response; customer interface and escalations.

  • Monitoring, configuring, troubleshooting Tier 12 events in switches, routers, and firewalls.

  • Respond to customer inquiries in a timely and professional manner.


  • Associates degree in a related field or equivalent work experience in the communications, networking or cybersecurity fields.

  • Must be familiar with the following Juniper (JunOS), Netscreen Firewalls SolarWinds, Cisco Networking Hardware.

  • Must understand layer 2 and layer 3 technologies (BGP, VLANs, Trunking, ACLs, IPSec, and L2TP).

  • Basic enterprise Linux skills, VMWare, SQL, and Basic Windows Server Administration.

  • Must have experience with application-level firewalls (proxies)

  • Familiar with Network Monitoring tools.

  • Ability to work in a consultative manner with others, i.e., establish rapport, interviewfact-find, present optionsrecommend solutions, follow-up and customer-focused behavior.

  • Proven ability to work in a dynamic team environment with changing requirements and competing priorities.

  • Must be willing to work Shift work 24x7 coverage, weekends,holidays and on-call rotation.

  • Effective communication with peers, and customers.

  • Clearance Active Top Secret (TS) with the ability to obtain a Top-Secret SCI (TSSCI).

Alternate Location: US-Virginia-Herndon

Requisition # : 216513

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.