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CenturyLink IT Systems Engineer II - Federal in HERNDON, Virginia

About CenturyLink

CenturyLink (NYSE: CTL) at http://www.centurylink.com/ is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

The IT Systems Engineer II - Federal monitors, performs fault isolation and restores circuits on SONET, DWDM Ethernet and IP metro fiber network with minimal or no supervision

Job Description

  • Works on customer site using customer provided network management system

  • Responds to and resolves network alarms and anomalies

  • Performs circuit restoration

  • Contacts appropriate maintenance organizations for problems that cannot be remotely corrected

  • Maintains contact lists

  • Assists in the testing and activation of new network equipment

  • Executes alt-routing contingency plans with minimal advance notice

  • Supports scheduled and unscheduled maintenance activities

  • Records network status, enters trouble tickets, and enters data in status logs

  • Performs regular trouble ticket reviews and audits for quality control and report dissemination

  • Collects, analyzes, and maintains and reports on network trend data

  • Recommends strategies relating to internal procedures and customer interface improvements

  • Recognizes potential jeopardy conditions and notifies management/Program Office with risk potential and impact assessments

  • Create and present network events to executive review panel for approval

Qualifications

Skills

  • Ability to interface in a professional manner with management and customer is essential

  • Ability to relate technical issues to management and Government personnel

  • Flexibility with regard to work levels and shift accommodation is imperative

  • Some local travel required

Education and Experience

  • Associate degree in Engineering, Electronics, Software, or Networks, or a related technical or vocational education or equivalent experience

  • Two or more years applicable work experience

  • Demonstrated experience with SONET based, metro fiber networks, next-generation DWDM systems and IP based systems

  • Previous experience with broadband circuit maintenance/restoration, provisioning databases and circuit activations

  • Prior experience with Cisco suite of optical network equipment and network management systems

  • Previous experience with Government networks and customers

Security Requirements

  • US Citizenship required

  • Active TS/SCI with Poly

  • Must maintain eligibility requirements for access to classified information (applicants selected will be subject to a government security re-investigation)

Other Requirements:

  • Must have a valid driver’s license have a clean driving record

  • Some local travel required

Alternate Location: US-Virginia-Herndon

Requisition # : 218217

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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