CenturyLink Provisioning Technician 2 in Glascow, United Kingdom
CenturyLink at http://www.centurylink.com/ (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
Working as a member of the EMEA Transport team, the EMEA Provisioner will be responsible for the design and build of European and transatlantic customer transport-based orders across the CenturyLink Network. In some instances, full end to end ownership of orders will be required ensuring testing is completed to customer expectations prior to handover. The provisioner will be responsible for ensuring services meet customer expectations and business goals.
· Technical experience of SDH/PDH/DWDM/SONET/Layer 2 Products within a large Telecommunications Service Provider.
· Applicants should have extensive knowledge of DWDM/ETHERNET/SDH/SONET principles and network architectures and be conversant with performance measurement/testing techniques using both transmission equipment features and protocol analysers.
· Experience of interfacing with internal teams for dependency resolution such as Operations, Planning, Product & Sales organisations.
· Experience at working within a high volume quick delivery Provisioning Organisation.
Exhibit a thorough understanding of Implementation and operational issues, demonstrated by a practical approach to technical problem solving.
Good organisational skills, able to manage multiple orders with various multiple deadlines and priorities.
Able to self-prioritise work and contribute to the overall team’s success.
A good appreciation of customer experience and satisfaction.
Ensure that within the Transport team, the manager’s philosophy of ownership of customer orders is followed, stressing the need for individual order accountability. This will require each member of the team to identify risks and raise appropriate escalations or expedites to mitigate against these risks.
Identify process/system failures, and work with the Manager of EMEA Transport to create relevant Service Improvement Plans to ensure long term resolution of these failures.
Continuous development of Provisioners’ processes & procedures to ensure best in class.
Alternate Location: UK-Basingstoke-Redwood; UK-Berkshire-Winnersh; UK-Crewe-Crewe; UK-London-Fleet Place; UK-London-London Docklands; UK-Scotland-Glasgow
Requisition #: 210347
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
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This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/