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CenturyLink Senior Supply Chain Operations Analyst - Denver, CO in DENVER, Colorado

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

Performs a variety of warehousing and transportation tasks to meet Internal and External Customer and Business Unit service requirements including: operational management of transportation service providers (parcel, courier, LTL, all truckload modes, hazardous materials carriers, scheduled routes, cross dock operators), freight billing, vendor non-compliance issues and warehousing operations both directly and through third-party providers, in accordance with contract requirements and documented procedures. Interfaces with numerous CenturyLink internal and external customers and vendors. Develop and implement recommendations for operational, process and systems solutions to meet customer service level requirements of warehouse operations, shipping, transportation, carrier management and freight management activities. Identifies and resolves performance issues, develops root-cause analyses and corrective action plans to ensure internal customer satisfaction.

Job Description

  • Required to quickly and efficiently prioritize and resolve shipping problems and issues that may involve packaging, damage, loss, late or miss-delivered shipments, billing errors, and hazardous materials.

  • Perform exemplary Customer Service including written and verbal communication in resolving distressed shipments and internal customer issues and requests such as order disposition, expedited shipping, freight/parcel claims management, freight payment services and vendor issues and the resolution of disputed claims. Must be able to effectively communicate with all levels within the organization.

  • Detailed understanding of parcel, common carrier and dedicated route operations, including systems, procedures and applicable federal DOT, EPA and OSHA regulations.

  • Conducts audits and reconcilliation of inventory, receiving, putaway, shipping and cycle count transactions in accordance with documented processes and procedures and implements corrective action plans.

  • Responsible for trouble shooting, addressing and correcting non-compliant Supplier activity and performance.

  • Familiarity and experience with Supply Chain Fundamentals including knowledge of CenturyLink Supply Chain Management practices and procedures specific to inventory management, sourcing, purchasing and returns supporting all business units.

  • Performs short and long term planning strategies to include immediate and/or phased action plans for high impact, high valued projects. Manages planned strategy with a heightened focus on effective process and procedure execution.

  • Responsible for developing and maintaining productivity and performance reports, trend analysis and delivering to expected SLA’s.



Masters or Equivalent

Bachelors or Equivalent

Alternate Location: US-Colorado-Denver

Requisition # : 211874

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.