CenturyLink Lead IT Systems Analyst in DENVER, Colorado
CenturyLink (NYSE: CTL) at http://www.centurylink.com/ is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
The Web Business Analyst is responsible for defining the strategy and technical solutions for presentation of the tools, functionality, and site enhancements for our existing customer support suite. Responsible for creation, maintenance, and management of online initiatives based on competitive analysis and industry best practices. The web business analyst’s chief role is to implement technology solutions in a customer-focused way by determining the requirements of a project and communicating them clearly to all stakeholders, facilitators and partners.
Leverage your experience and site analytics to understand and improve the support experiences that branch off of CenturyLink.com.
Conduct online competitive analysis and review of industry benchmarks to leverage best practices in design of ecommerce sales tactics and account management functions.
Research, select, and implement 3 rd party tools to support new customer-facing functions online.
Responsible for requirements definition, functional design, user acceptance testing and post release project impact analysis.
Work closely with user experience team to define user interaction and design.
Partnership with live support channels (e.g. call centers) to determine which new solutions are needed, and ideate/build the solutions.
Project management of initiatives from inception to production launch. Provide business case justification for new initiatives and enhancements.
Coordinate with product teams to ensure business unit acceptance across multiple product groups.
Ensure IT technical requirements are in alignment with detailed business requirements.
Facilitate working sessions with eBusiness and IT and act as a SME for questions related to detailed business requirements.
Ensure that overall design complies with sitewide customer experience vision.
Participate on production release calls, and verify that all delivered capabilities function properly in production.
Practice and maintain a high level of quality, consistency and detail across all deliverables and milestones.
Key member in interdepartmental coordination and communication of project deliverables.
Manage product innovation through cross-functional teams focusing on new product capabilities and services.
Alternate Location: US-Colorado-Denver
Requisition # : 216733
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.