CenturyLink Lead Email Marketing Manager in Denver, Colorado

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

The Lead Email Marketing Manager is responsible for driving the tactical direction of projects, strategy, development, and execution of both B2B and B2C Acquisition and Retention email marketing efforts. The Email Marketing Lead will also assist in Adhoc initiatives such as gap-closure campaigns, trigger based email campaigns (such as Cart/Site Abandons, ect), and manage email metrics including Omniture and/or Google Analytics and report on learnings accordingly.

The position is accountable for a variety of functions that require strong business acumen, marketing knowledge, understanding/management of internal processes, and a functional/technical knowledge of marketing automation.

Job Description

  • Responsible for execution of email marketing initiative, supporting the company's reach, acquisition, and retention objectives.

  • Work closely with cross-functional teams such as Product, MARCOM, IT, eCommerce teams, and Segment Managers to create strategies for improving ROI, understanding of best practices in email space, execute, and measure integrated email programs to drive the business.

  • Partner with database marketing team to develop list criteria and segmentation for campaigns to increase the timeliness and relevance of customer communication.

  • Work with agency and email vendor to identify and troubleshoot problems, and identify and execute against enhancement opportunities

  • Conceptualize and initiate tests toward continually improving email KPIs across Email Marketing programs.

  • Thorough understanding of Marketing and campaign strategy and translate into creative brief for agency direction. Assess creative and provide feedback to agency to ensure the work is on brief.

  • Analyze campaign metrics to drive day-to-day business decisions and determine future initiatives.

  • Identify and deliver process improvements to increase speed to market.

  • Work with IT to create business requirements to resolve issues, data flows, or other discrepancies.

Team Leadership:

  • Main POC for email marketing initiatives for B2B and B2C products supported and will be responsible for driving applicable email programs.

  • Contribute to the Email Marketing team by continually investigating and implementing new methodologies/technologies, services and/or vendor solutions that enhance the email program objectives

  • Become recognized within the company as an expert on email marketing best practices; Monitor and stay ahead of industry trends and best practices.


  • Bachelor’s degree

  • Minimum of 5 years of Email/Direct Marketing experience required.

  • Experience with Marketing Automation; Marketo preferred

  • Excellent organizational and detail-orientation skills; ability to keep multiple balls in the air at once with high attention to details.

  • Strong analytical skills (Omniture preferred) -- comfortable using data to support marketing decisions; ability to glean intelligence and behavioral inferences from data

  • Excellent project management skills. Ability to manage both creative agency and email operations team.

  • Proficient in Microsoft Excel

  • Access Database experience

  • Strong understanding of SPAM compliance (CASL and GDPR).

  • Strong copywriting skills and experience in writing for online tactics.

  • Digital Marketing experience with emphasis on creative design.

  • Email A/B testing along with creative/segmentation optimizations

  • Experienced in briefing senior leadership on email creative, strategy, and performance.

  • Curiosity – about what our competitors are doing, about how our customers think, about how our products work – will be the driver of new breakthrough ways of doing things.

  • Ability to create high level email marketing automation programs (Drip, Nurture, marketing funnels/trigger programs).

  • Mobile optimization


Bachelors or Equivalent

Alternate Location: US-Colorado-Denver; US-Kansas-Gardner; US-Missouri-Kansas City

Requisition # : 209120

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.