CenturyLink SR TECHNICAL PROCESS ARCHITECT in BROOMFIELD, Colorado
CenturyLink (NYSE: CTL) at http://www.centurylink.com/ is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
Enable a premium Customer and Employee experience through digital transformation to drive profitable revenue growth. Lead Customer and Employee Experience transformation at a strategic domain or value stream level. Responsible for the development, implementation, administration and measurement of unified experience transformation initiatives. Design, develop, implement and lead key process improvement efforts influences regional & global cross-functional efforts.
Define the desired customer and employee experience and supporting business processes.
Own interface to IT when applicable to enable defined experience and processes.
Analyze, define, own and transform existing processes, including the definition of process owners, metrics and roadmap of key gaps and improvement areas
Identify and implement process improvement and execute on continuous process improvements through metrics and scorecard reporting
Ensure quality and best practices of BPM (Business Process Management) as well as process compliance
Facilitate ongoing process improvement events
Lead and mentor process owners and stakeholders in process documentation and process improvement methodology
Provide functionality and process walk-throughs for the technical writers and training organizations
At least 5+ years of professional experience as a Process Architect or similar experience in process improvement and project management
Experience with Enterprise Process Automation technology and Integrations to transform business process
Experience with Federal business channel, Networx or EIS2020 contract a big plus
Demonstrate excellent organizational skills and ability to collaborate with global functions/stakeholders
Highly analytical with strong commercial acumen; Minimum of 1-2 years of business process
Strong verbal and written communication skills; Comfortable in presenting to executive audiences
Adopt to a fast pace and evolving environment.
Telecom experience a plus
Bachelors or Equivalent
Alternate Location: US-Colorado-Broomfield
Requisition # : 213094
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.