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CenturyLink Manager Margin Assurance - Broomfield, CO in BROOMFIELD, Colorado

About CenturyLink

CenturyLink (NYSE: CTL) at http://www.centurylink.com/ is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

We work with cross-functional teams to identify and eliminate margin leakage and drive re-rate initiatives in our business, ensuring we bill revenue, manage costs, and maintain margins as effectively as possible.

As a Manager of Margin Assurance, you will be responsible for managing a team performing detailed customer audits that identify revenue increase opportunities and cost savings opportunities related to audit/recovery projects. You will isolate and research negative or non-optimal margin services, analyze the business drivers, determine root cause and support the business with recovery, root cause analysis and prevention activities.

Job Description

  • Build a high-performance team; hire and retain the right talent in the right roles; set goals, delegate work, hold reports accountable; develop and empower direct reports to make decisions and take action. Demonstrate Company’s values, maintain a positive open demeanor, encourage different points of view, move team forward through change; provide timely information; communicate context for business decisions; recognize accomplishments; foster teamwork and collaboration.

  • Assess the probability of revenue and cost leakage and assure leakage occurrence is within tolerance. Investigate, isolate, and resolve leakage issues within defined time limit parameters.

  • Monitor trends, identify and resolve errors, conduct root cause analysis, and manage dashboards. Develop new reporting models and metrics to improve accuracy, timeliness, and efficiency of delivering management reporting.

  • Maintain timely status communications with stakeholders – project sponsors, organizational functional managers, project team members and cross-functional executive leadership.

  • Partner with cross-functional teams to build a world-class Margin Assurance discipline


Experience: 5+ yrs.’

  • Education Level: Bachelor's Degree

  • Field of Study: Business, Finance, Economics or IT

  • A combination of education and experience is acceptable: Yes

  • Attention to detail with good organizational capabilities.

  • Ability to prioritize with good time management skills.

Knowledge, Skills or Abilities

Required Knowledge & Skills:

  • Fluency in at least one programming language required

  • At least 5 years of Audit experience required

  • At least 5 years’ experience in Telecom

  • Bachelor’s degree in Business, Finance, Economics or IT

  • Advanced Microsoft Excel skills

  • Proficient in querying a large amount of data using SQL query skills

  • Ability to query and analyze data in Access, Brio, Hyperion, Business Objects or other reporting tools

  • General understanding of data models and various IT platforms/solutions

  • Experience with process mapping, and business requirements documentation

  • Understanding of Financial Assurance concepts and application in business

Required Soft Skills:

  • Take ownership for the work assigned and have good follow through skills

  • Ability to consistently deliver accurate results on-time and hold others accountable

  • Demonstrated ability to work in an ambiguous and fast paced environment

  • Strong analytical skills, organizational, and problem-solving skills

  • Excellent written and verbal communication skills

  • Self motivator and creative thinker

  • Ability to work effectively in a team environment as well as individually

  • Quick learner to develop strong product knowledge and entire product lifecycle

Work Environment

  • Government Security Required: No

Sits five to seven hours per day. Stands and or walks one to three hours per day. May bend, reach, stoop and crouch throughout the day. Should have the ability to hear, speak and see effectively to perform the necessary tasks of this position. Manual dexterity is occasionally required. The position may require frequent movement and activity relating to using keyboards, viewing data on computer displays, and communicating verbally and in writing to the needs of others. The employee-owner may occasionally lift and/or move up to 10 pounds. Working Conditions: Work is performed in an office environment. The noise level in the work environment is usually moderate. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Alternate Location: US-Colorado-Broomfield

Requisition # : 213806

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.