CenturyLink Diversity and Inclusion

Search Jobs

Job Information


About CenturyLink

CenturyLink (NYSE: CTL) at http://www.centurylink.com/ is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

The Lead Technical Project Manager works with product management and oversees the deployment of NG911, telecom, professional services, and IT solutions for Large Systems Integrators, Federal Government and SLED customers

Job Description

  • Works with Sales, Engineering, and Product Management teams to gather and assess customer requirements and confirm a viable solution

  • Leads cross-functional teams to plan, implement, and support NG911, professional services, telecom and IT solutions for Large Systems Integrators, Federal Government, and SLED customers

  • Develops project proposals and plans to comply with contract and RFP commitments; this includes validating technical requirements and determining schedules, funding, procedures for accomplishing the project, staffing requirements, risk management plans, and allotment of available resources to various phases within projects

  • Presents and reviews comprehensive project management plans to clients

  • Manages customer requirements and expectations

  • Oversees monthly and quarterly client service performance meetings; this includes generating service delivery, service assurance, and process assessment and improvement reports

  • Ensures SLAs meet (or exceed) client expectations

  • Ensures systems, processes, and methodologies are followed to ensure effective monitoring, control, and support of service delivery

  • Identifies areas for improvement driven by data and reporting and working with internal teams to implement fixes with urgency


  • Strong technical and analytical background

  • Bachelor's Degree in Engineering, Science or Math

  • 7 to 10 years of Program and/or Project Management experience in the telecommunications industry

  • Experience in the deployment of 911 solutions

  • Direct customer experience with increasingly responsible project management experience required with an emphasis on technical capabilities preferred

  • Experience leading cross-functional teams and implementing multiple strategic, complex projects with successful results (scope, schedule, and budget) simultaneously

  • Experience defining and documenting processes, and driving continuous improvement to processes via process measurement/metrics

  • PMP Certification desired

  • ITIL Certification desired

  • Proficient with Microsoft Project, Excel, Visio, PowerPoint and Word

Alternate Location: US-Colorado-Broomfield

Requisition # : 216684

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.