CenturyLink Operatiions Technician 2 in BASINGSTOKE, United Kingdom
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
Continued growth of our UK business means we have a number of NOC positions available in our Basingstoke office.
You will be responsible for providing customer facing support for issues disrupting their use of CenturyLink services, including proactive alarm management/surveillance, network analysis, routine maintenance, health checks, and major incident/crisis management.
The role is expected to ensure prevention of issues from occurring and resolving issues quickly.
Requires understanding of IP networking specifically Cisco, Juniper and Nokia (Alcatel) hardware.
Experience working on Data/IP networks completing 1st/2nd level diagnostics across multiple technologies and Vendors preferred.
Job role may involve participation in a 24x7x365 shift pattern.
Good communication skills with ability to converse technical information to all audiences.
Good organisational skills with ability to work within defined service level agreements and effectively multi-task.
Good 2nd line technical competency level that spans all Data related technologies.
Proactive attitude with an ability to take ownership of issues.
Willingness to help train Service Desk staff on technical, functional and procedural items.
Resolution and diagnosis of network and system faults at a 2nd line support level through proactive alarm management and technically escalated Service Desk faults.
Monitor and action incident queues on a daily basis in a timely and professional manner.
Take ownership of complex investigations and work closely with 2 nd or 3rd line Technical Support.
Management of all Data Services NOC queues including incident allocation and technical validations/reviews.
Management of technically escalated issues that may require hands-on management of 3rd party vendor activities and customer liaison.
Monitoring network performance, highlighting any deficiencies through the appropriate channels via network health checks and identification of activities that present risk to the live networks. Action and resolve using the correct processes and procedures.
Provide operational assistance to all areas of Network Operations, mentor and train members of the NOC and Service Desk.
Alternate Location: UK-Basingstoke-Redwood
Requisition #: 206501
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
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This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/