CenturyLink Complex Solutions architect in BASINGSTOKE, United Kingdom
CenturyLink at http://www.centurylink.com/ (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
The Complex Solutions Services Architect develops and executes the technical sales strategy, account planning and development for multi-product opportunities while interfacing and directing a sales and technical teams. This role will also have a good understanding of Network delivery, and how best to integrate a multi cloud/applications environment in the network world. They will Provide technical leadership towards the achievement of maximum profitability and growth in line with company vision and values.
The Role objectives is to increase deal close ratios, reduce corrupt non-sales related field sales activities, develop consistency in customer responses, improve solution best practice awareness and position cross-regional and portfolio new sales and revenues. The functions focus over time will be to increase yield across the region.
Services Architects create large, individualised Complex solutions meeting requirements of CenturyLink’s top customers. Complex solutions can be uniquely customized solutions either as dedicated private solutions or overlaid across CenturyLink’s core infrastructure.
It will be expected that the individual will have a broad grasp and to talk to the full range of the CenturyLink portfolio.
Services Architects act as consultative, trusted advisors, balancing goals of quality, feasibility, cost-effectiveness for customers and profitability for CenturyLink. Help develop and assimilate customer requirements, create solutions, assemble costs, and participate in business case analysis.
Reviews customer business requirements for Complex/Bespoke Networking typically developed in direct consultation with customers. Clarifies ambiguous requirements with clients, ensuring the solution resolves underlying customer issues. Interacts with Sales, Sales Engineers, and Customers on large deals for specific products with a high level of complexity.
Compares alternative solutions - either proposed by the customer or recommended by CenturyLink. Makes recommendations about optimal topology and service choices. Offers advice about different solution, systems and procedures. Develops total cost, risk, and implementation models with internal operations groups. Recommends contract approval or rejection. Tracks win/loss financial data. Provides detailed scope and outcome analysis for each opportunity to provide insights into this emerging solution practice.
Attends customer meetings in person and via the phone. Prepares highly complex service/technical proposals and presentations for CenturyLink products range, leading with our network capability. Demonstrates solution selling abilities and effective, pro-active customer communications. Interacts independently with all levels of customer's management team.
Coordinates post-sale customer implementation with service delivery organisation, provides design clarifications and where needed plans transition to a dedicated support environment. Investigates customer solution deployment against design documents, if network not built appropriately will provide direction to network team. Communicates directly with customers.
Bachelor's degree or equivalent combination of applicable education and experience required; MBA or related graduate degree preferred.
Demonstrated technical sales experience in telecommunications sales and solution leadership experience
Experience leading teams that have sold complex solutions and services
Exceptional strategic planning, solution management and contract/service negotiations skills.
Experience in consultative sales techniques and account planning including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long-range account management strategies.
A record of accomplishment for consistently exceeding sales and revenue goals.
Experience at being a strategic member of sales team who contributes significantly to growth and development of the business.
High energy level and demonstrated drive to succeed.
Bachelors or Equivalent in Engineering General or Physics
Alternate Location: UK-Hampshire-Basingstoke; UK-London-Fleet Place
Requisition #: 214689
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
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