CenturyLink OSP Engineer I - Arlington Heights, IL in ARLINGTON HT, Illinois
CenturyLink (NYSE: CTL) at http://www.centurylink.com/ is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
Responsible for applying in-depth knowledge of the network and networking protocols along with excellent communication skills in order to perform in-depth troubleshooting of all issues that arise. Performs escalated network repair, executes tactical projects, and owns overall network troubleshooting once alerted by the NOC of such events. Responsible for resolving application and network problems. Performs critical function within the network repair process and can ultimately impact the NOC's ability to meet Network Availability and Restoration commitments made to customers. These individuals are primarily driven by projects that require greater attention to detail and management from a more advanced technical resource.
Understands all network technologies, designs and product offerings.
Troubleshoots and analyzes complex network designs/issues and provides short/long term resolution plans.
Provides technical feedback to engineering concerning design/product changes/enhancements.
Performs the responsibilities under a high pressure, short time-line environment, which includes managing and responding to aggressive customers.
Manages mid-range projects with minimal supervision including OPS requirements, document reviews, MOP reviews, software & hardware upgrades, maintenance scheduling, etc.
Evaluates and assigns risk levels for all activities performed on the production networks. Focus is on minimizing customer impact and thorough back-out procedures. Clearly communicates expected impact to customers and/or network in approval statement.
Ensures the MOP can be carried out safely in regards to workman's protection assurance.
Verifies Methods of Procedures (MOPs) prior to work being scheduled and executed (GCRs) in order to ensure that planned activities on the operational networks are carried out with minimal disruptions to existing services.
Performs root cause analysis and provides proposed corrective actions. Creates and executes procedures to address corrective actions and resolves chronic failures.
May support field services by writing and developing MOPs when needed.
Knowledge, Skills or Abilities:
Developed computer skills
Persuasive verbal and written communication skills
Strong interpersonal skills
Good troubleshooting skills and methodologies.
Experienced in analyzing issues, distilling and communicating their relevant aspects.
Ability to identify risks/issues and develop recommendations for resolution.
Shift work and on-call flexibility
Solid attention to detail
Good organizational skills
Bachelor's Degree or 2 plus years of relevant job experience. Bachelors or Equivalent in Engineering-General
Relevant job experience is described as:- Job experience in similar industry- Job experience with similar essential duties
Preferred Education, Skills and Experience:
Experience: 2+ yrs
Education Level: Bachelor's Degree
Field Of Study: Telecommunications or related field
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
- Office – Sits 5 to 7 hours per day; Bend, reach, stoop and crouch; lift 10 lbs.
Bachelors or Equivalent
Alternate Location: US-Illinois-Arlington Ht
Requisition # : 215434
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.