CenturyLink Sales & Care Relationship Manager in APOPKA, Florida
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
The Sales & Care Relationship Manager will be responsible for handling inbound and outbound customer calls for care, sales, & retention for CenturyLink’s Advanced Solutions product portfolio. They will be accountable for protecting base revenue, incremental new sales to existing clients, new logo sales, and meeting/exceeding sales/service targets and quality customer service expectations. Responsible for updating relevant customer information-including but not limited to customer activity; funnel; opportunity updates; maintenance of monthly goals; customer proposals; customer contracts. Must also be able to effectively resolve customer issues/problems and attempt to transition those calls into sales opportunities. The right candidate will possess the ability to create sales in new accounts and cultivate new opportunities within existing accounts.
Exceptional customer focus with an emphasis on enhancing the customer experience via an Inbound and Outbound motion
Ability to work independently
Prior sales and care work experience of 3+ years
Good oral and written communication skills
Well-developed interpersonal skills with the ability to interface at all levels within the organization and maintain composure during stressful situations
Proficient PC Windows-based computer skills
Ability to handle a high volume of phone calls in structured environment
Fulfills the most complex and solution diverse sales opportunities with national solution with potential MRR>$500. Includes multi-site national solutions with layered solution
Required to engage with pricing and order management (POM)
Required to work managed service agreements (MSAs)
Engage with service delivery team on complex solutions requiring project managers
Ability to enter own local (ENS/CRIS) orders
Demonstrate won sales and experience in ENS billing systems
Demonstrate sales success in all MQL lead types (YouCan, Conversica, Harland Clark, LeadGen, MTU, ACQ, Base upsell, Retention)
Greater than 6 months in Small Business Relationship Manager role (preferably)
Proficiency in Salesforce and Inside Sales.Com; sales tools Marketo, TMI, SalesLink, Everyone Social
Local Solutions proficiency’s
National Solutions proficiency
Demonstrated wins in each of the following:
Fiber IQ Data
Leading indicators strength
Seek list usage
Funnel Mgmt. (Strength, Accuracy, Distribution)
High School Diploma or Equivalent
Alternate Location: US-Florida-Apopka
Requisition # : 211847
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.